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Old 27th October 2017, 20:20
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Default Trying to help a friend

My friend has a Windows 10 machine and he's not receiving normal updates. I'm not well versed in W10 so, here's his problem in his own words.


Any help would be greatly appreciated.
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Old 27th October 2017, 20:42
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I'm a Macster, but maybe your friend should check this out?
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Old 27th October 2017, 21:26
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Well ... this can be a complicated problem. When Win10 did the same thing to me, it shut off the update service. Your friend should start there and start the service, reboot and see if that solves it. If not, you're going to be stuck going down the rabbit hole.

BTW, I believe that if you call a Windows Store, they will send you to a tech rep who may be able to help. I don't know if there is a cost associated with it.
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Old 27th October 2017, 23:48
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Quote:
Originally Posted by alexora View Post
I'm a Macster, but maybe your friend should check this out?
One would imagine he's tried that already.

Quote:
Originally Posted by its_just_me View Post
Well ... this can be a complicated problem. When Win10 did the same thing to me, it shut off the update service. Your friend should start there and start the service, reboot and see if that solves it. If not, you're going to be stuck going down the rabbit hole.

BTW, I believe that if you call a Windows Store, they will send you to a tech rep who may be able to help. I don't know if there is a cost associated with it.
I'm in the US he's in the UK. I don't know how it works there, However, I'm 100% certain a tech would not be free, even if the tech lived next door. Again, one would think he would have tried the simpler solutions.

Nevertheless I will relay the info. Thanks.
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Old 28th October 2017, 00:36
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Quote:
Originally Posted by alexora View Post
I'm a Macster, but maybe your friend should check this out?
Quote:
Originally Posted by ViceLikeEye View Post
One would imagine he's tried that already. :confused
I have no idea of the level of your friends' research skills, so Windoze would be the very first logical port of call to get in touch with over update issues.

I know how much Windoze sucks (which is why I don't use it), but surely they must be trying to stem the flow of dissatisfied users who have given up on it and moved on to the 100% free Linux and Mac OS.

All they need to do is provide support for all those people they have convinced to spend good money on all the various incarnations of their operating systems.
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Old 28th October 2017, 08:12
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Did he pause W10 updates? Check on the advanced options, also what version of W10 he has, pro or home?
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Old 28th October 2017, 08:17

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I love how everyone obsessed over windows 10 and it has problem after problem after problem from the updates to the lack of start menu and security. So glad i have my windows 7 and my 2nd Tuesday of every month updates
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Old 29th October 2017, 11:18
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First, try to clean the windows, see here:
http://support.microsoft.com/en-us/...-in-windows-10

After that check the integrity of system files, see here:
http://support.microsoft.com/en-us/...m-file-checker

After that, give a restart and try to update, if still not working, write here.
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Old 29th October 2017, 15:44

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Quote:
Originally Posted by redsox1211 View Post
I love how everyone obsessed over windows 10 and it has problem after problem after problem from the updates to the lack of start menu and security. So glad i have my windows 7 and my 2nd Tuesday of every month updates


I even more happy to have made the switch to Linux years ago :-)

When I read about the problems that Win users encounter, about how they have to install extra third-party software to clean systems and protect from malicious attack I often wonder why folks put up with it.

P.S. Fireproof suit is already on - don't want to start a flame war. Each to his own and all that :-))
Last edited by Overlander; 29th October 2017 at 15:45.
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Old 29th October 2017, 23:50
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Quote:
Originally Posted by redsox1211 View Post
I love how everyone obsessed over windows 10 and it has problem after problem after problem from the updates to the lack of start menu and security. So glad i have my windows 7 and my 2nd Tuesday of every month updates
Quote:
Originally Posted by Overlander View Post
I even more happy to have made the switch to Linux years ago :-)

When I read about the problems that Win users encounter, about how they have to install extra third-party software to clean systems and protect from malicious attack I often wonder why folks put up with it.

P.S. Fireproof suit is already on - don't want to start a flame war. Each to his own and all that :-))
Believe me, I understand people's distaste for W10 or Windows in general, However, please keep this thread on topic. This is a help section, not a bitch and moan section. I'm not trying to be harsh but there are plenty of other places for Windows bashing.
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What my friend wrote back to me:
Hello mate, my apologies I meant to mail you earlier, has been a busy day . Unfortunately no joy so far . Tried to pause update and restart but no joy. Using w10 pro BTW

Quote:
Originally Posted by pigulici View Post
First, try to clean the windows, see here:
http://support.microsoft.com/en-us/...-in-windows-10

After that check the integrity of system files, see here:
http://support.microsoft.com/en-us/...m-file-checker

After that, give a restart and try to update, if still not working, write here.
He will try this solution shortly. Thanks.
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