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Old 30th October 2017, 06:38
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Exclamation Gmail - can't log in - Help Please

Any thoughts about this

Gmail says it does NOT recognize our Gmail account,
neither does Google Play, which we need for Apps

it then asks for our Recovery Email, and the Name on the GMail account,
but still won't let us in!!!

we even tried forgot our Gmail Account name, etc - still nothing

What is really weird is, when we checked with creating a new Google
Account BY putting in the Google Account we have, IT SAYS
SOMEBODY IS ALREADY USING IT!!!

and when we tried this Gmeter site, to check out any activity on the Gmail Account,

http://gmailmeter.com/

It gave us our Gmail Account and the Name on the Account WITHOUT ENTERING ANYTHING

It also said we were Signed Out!!!


BUT WHEN WE TRIED THIS SITE FURTHER, GOT THIS MESSAGE

Quote:
Something went wrong
Sorry, something went wrong there. Try again.

we're beginning to think we got hacked

just stumped

Please - Any thoughts and help greatly appreciated

suzi and dawny
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Old 30th October 2017, 07:04
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-Not a googletechpro but seems like either the server they host your data on went down, on their is something wrong with something on their end. Can you send an email to the account? Does it bounce back telling you the account is not in service / unavailable or does it let you send the email? If the later then it's probably a server issue or hardware issue on googles end.

-I have been having issues with some sites logining in aswell including facebook and apple the last few weeks. I believe theres a new login script that was written recently and companies are testing it out. It probably beefs up security or something.

-It doesnt sound like you got hacked, but like I said im not a pro.
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Old 30th October 2017, 08:15
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Look like a you have a virus, to me.
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Old 30th October 2017, 13:04

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Try deleting browser cookies before logging in. You may have a cookie set that is telling the a/c that you are already logged in. The fact that the gmailmeter site let you in without logging in supports this. I have just clicked on that link and it let me in without logging in too. (I keep my gmail a/c permanently open on this machine).
Clear you cookies and browser history, reboot and try again.

You could also try logging in from a different pooter. The advice (above) to send an email to the a/c is good. It will then establish that the a/c is accessible.

It could also be nothing more than glich at the server that will clear in few hours. Leave it a while and try again.

I very much doubt you have been hacked and it is very unlikely to be a "virus" issue..
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Old 30th October 2017, 13:14
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My advice, try to reset the password for gmail from another device, laptop or pc, after that, give a reset factory to the phone/tablet.
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Old 30th October 2017, 17:02
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The advice about the cookies is where I would start too. If you don't have access to another computer, you could try a different browser. If you use Chrome, try Firefox, etc. If you can get everything to work, this is a bit more evidence that it's probably cookies based.

If not, have you done a Malware check with tools like Malwarebytes or Roguekiller? Even if the above solve sit, it may be worth doing.
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Old 31st October 2017, 00:56
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Try accessing your email from a different computer, on a different connection (such your local public library): this should allow you to know it you are experiencing a local problem, an ISP restriction, or if instead there an issue with Hotmail itself.

If you happen to hold a secondary account with Hotmail, try accessing it on your machine, and on another as detailed above.

Best wishes!
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Last edited by alexora; 31st October 2017 at 00:59. Reason: more advice
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Old 31st October 2017, 04:31
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Smile

Thank You All SOOO Much!!!

Will give it a Try

suzi and dawny


--------------------------

Quote:
Originally Posted by Overlander View Post
Try deleting browser cookies before logging in. You may have a cookie set that is telling the a/c that you are already logged in. The fact that the gmailmeter site let you in without logging in supports this. I have just clicked on that link and it let me in without logging in too. (I keep my gmail a/c permanently open on this machine).
Clear you cookies and browser history, reboot and try again.

You could also try logging in from a different pooter. The advice (above) to send an email to the a/c is good. It will then establish that the a/c is accessible.

It could also be nothing more than glich at the server that will clear in few hours. Leave it a while and try again.

I very much doubt you have been hacked and it is very unlikely to be a "virus" issue..
Quote:
Originally Posted by pigulici View Post
My advice, try to reset the password for gmail from another device, laptop or pc, after that, give a reset factory to the phone/tablet.
Quote:
Originally Posted by alexora View Post
Try accessing your email from a different computer, on a different connection (such your local public library): this should allow you to know it you are experiencing a local problem, an ISP restriction, or if instead there an issue with Hotmail itself.

If you happen to hold a secondary account with Hotmail, try accessing it on your machine, and on another as detailed above.

Best wishes!
Quote:
Originally Posted by its_just_me View Post
The advice about the cookies is where I would start too. If you don't have access to another computer, you could try a different browser. If you use Chrome, try Firefox, etc. If you can get everything to work, this is a bit more evidence that it's probably cookies based.

If not, have you done a Malware check with tools like Malwarebytes or Roguekiller? Even if the above solve sit, it may be worth doing.

.
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Old 31st October 2017, 14:50
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Exclamation

it looks pretty much now that due to inactivity it got deleted, damn
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Old 31st October 2017, 20:33
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Bummer. Google does that after 9 months to all account. I don't know if there is a way you can recover anything either.
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